Auto Sync Comments Between Jira and Salesforce
- Vedansh Mishra
Syncing comments between Jira Issue types and Salesforce records enhances collaboration by ensuring communication and updates between your teams on the Jira and the Salesforce end. Auto Sync of Comment feature of our mo Jira Salesforce Data Sync app allows sync of comments between Jira and Salesforce in real-time, this improves transparency between your teams on the Jira and Salesforce side and accelerates issue resolution by keeping all stakeholders informed in real-time.
This section will help you in configuring auto sync of comments between Jira and Salesforce.
Where to find the Auto Sync Comments feature of the app?
Go to the Configure Issue Mapping section and click on the Sync Settings button adjacent to the Jira project.
How to enable the Auto Sync of Comments feature of the app?
Scroll down to the Comment Configuration section and turn on the toggle titled Auto Push of Jira Comments to Salesforce.
How does the Auto Sync of Comments Work?
Navigate to a Jira Issue that is already associated with a Salesforce record.
Add a comment to the issue.
Now navigate to the Salesforce record to which this Jira issue is associated. You can do it by clicking on the Salesforce record ID present under the mO Jira Data Sync For Salesforce section present on the issue panel on the right-hand side.
You will be able to see the comment you added to the Jira issue as a feed update in the Salesforce record.
Similarly, if you add a comment as an update in the Salesforce record’s feed then it will be displayed in your Jira issue.
You will be able to see the comment added in Salesforce under the mO Salesforce Comments section of the Jira Issue.
This is how the auto sync of comments between Jira and Salesforce work. This ensures communication and updates between your teams on the Jira and the Salesforce end.