Page Comparison

Basic Support:

• 12 Month of Maintenance

• Version Updates (Bug fixes and New features)

Support medium:

• Emails

• Jira Customer Portal

Recommended for Severity:- LOW

Response Time (Business Days Only):

• All Severity: Within 24 - 48 Hours

Free, Bundled with Product License

Standard Support:

• 12 Month of Maintenance

• Version Updates (Bug fixes and New features)

• Support Hours - 8 hours/day

Support medium:- 

• Emails

• Jira Customer Portal

• Video Conference through Zoom, Goto Meeting

Recommended for Severity:- LOW | MEDIUM

Response Time (Business Days Only):

• All Severity: Within 24 hours

USD 1599

Professional Support:

• 12 Month of Maintenance

• Version Updates (Bug fixes and New features)

• Support Hours - 8 hours/day

Support medium:- 

• Emails

• Jira Customer Portal

• Video Conference through Zoom, Goto Meeting

Recommended for Severity:- LOW | MEDIUM | High

Response Time:

• Highest and High Severity: Within 12 Hours, all days

• Medium Severity: Within 15 Hours, all days

• Low Severity: Within 18 Hours, all days

USD 2999

Premium Support:

• 12 Month of Maintenance

• Version Updates (Bug fixes and New features)

• Dedicated senior support contact person 

Support medium:- 

• Emails

• Jira Customer Portal

• Video Conference through Zoom, Goto Meeting

• Phone Support

Recommended for Severity:- LOW | MEDIUM | High | Highest

Response Time:

• Highest Severity: Within 4 Hours, all days

• High Severity: Within 8 Hours, all days

• Medium Severity: Within 10 Hours, all days

• Low Severity: Within 12 Hours, all days

USD 4999