This page will help you identify issues and fix them. On facing any issue with Single Sign On, you can go through the list below to figure out your issue and fix it.
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If the test configuration has been performed in the plugin's IDP configuration tab and results in Test Failed, the possible causes are listed below.
Error Code: INVALID_SIGNATURE
in Description: This issue comes when the configured certificate in the plugin's configure IDP Configuration tab did not match the Certificate in SAML Response.
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Copy Expected Certificate from Test window.
Paste it in the IDP Signing Certificate text box in Configure IDP Configuration Tab.
Save settings.
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Error Code: INVALID_CONDITIONS
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Description: This issue generally comes up when the Application(Jira, Confluence, Bitbucket, Bamboo, and fisheye) server's time is not within the time interval specified by IDP in SAML Response. Hence, the SAML Response gets invalidated and the SAML app is unable to proceed it even if the difference is in milliseconds.
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Read Resolution in the Test window and note the value of the minutes which you need to set in Validate SAML Response.
Go to the Advanced SSO settings tab in the plugin scroll down to Advanced SSO settings and change the value of Validate IDP's SAML Response to minutes mentioned in the Test window and save it.
Go to Configure IDP Configuration tab in the plugin try Test configuration again.
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Error Code: INVALID_ISSUER
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Description: This problem will come when the IDP entity ID / Issuer configured in the plugin does not match with the IDP Issuer.
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Copy the value of the Issuer from the Test window. For the reference shown in the picture below.
Paste it in the IDP Entity/Issuer text field in the configure IDP Configuration tab of the plugin.
Save settings.
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If the Test Configuration Results Success and SAML SSO Failed, the possible causes are listed below. Please check the URL and find the below-mentioned parameter in the URL. |
Error Code: samlerror=cant_signin_no_access
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Description: This problem will come when the user tries to login in Atlassian application and the user has no permission to log in.
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Add the user to an application group that gives login permission.
Follow this knowledgeBase to assign a group to the user which gives access to the application.
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Error Code: samlerror=cant_signin_no_license
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Description: No license exits. Single Sign-On will not work unless an app license is applied.
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Update license in manage apps sections.
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Error Code: samlerror=cant_signin_check_configuration
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Description: This issue is caused by multiple reasons and all are listed below.
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How can it be fixed? |
2. It seems multiple users exits with the same email address.
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How can it be fixed?:
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